Returns & Refunds Policy

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving goods.

Cancellation Process:

1. Email admin@habeshadiasporamarket.co.uk within 14 days of delivery
2. Include your order number and reason for return
3. Return goods within 14 days of cancellation notice

Return Conditions:

• Items must be unused and in original condition
• Original packaging, tags, and accessories must be included
• You are responsible for return shipping costs
• Items diminished in value through excessive handling may incur deductions or potentially could revoke your right for refund

Refund Timeline:

Processed within 14 days of receiving returned goods. Refunds cover item cost only; original shipping charges are non-refundable unless items are faulty.

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.

Within 30 Days:

Full refund available for genuinely faulty items. Contact us immediately with photographic evidence.

After 30 Days:

We may first attempt repair or replacement. If unsuccessful, a refund may be considered based on age and usage of the item.

Evidence Required:

Clear photographs showing the defect, along with order confirmation and description of the issue.

The following items cannot be returned unless faulty:

• Perishable goods and items with limited shelf life
• Personalised or custom-made products
• Items with broken hygiene seals (earrings, underwear, cosmetics)
• Digital products and downloadable content

Step 1:

Contact admin@habeshadiasporamarket.co.uk with your order number

Step 2:

Receive return instructions and address

Step 3:

Package items securely in original packaging

Step 4:

Ship at your expense with tracking

International customers have 14 days to notify us of cancellation from delivery date.

• Return shipping costs are customer’s responsibility
• Items must clear customs and be received within 30 days of cancellation notice
• Original duties and taxes are non-refundable
• Exchange rates applied at time of original purchase

Refunds are processed to the original payment method only.

• Credit/Debit Cards: 5–10 business days
• Bank Transfer: 3–7 business days

Processing times depend on your bank or payment provider. We do not offer store credit or exchanges unless specifically agreed.